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Program Outreach Specialist (VETS program)(Substitute)

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Please see Special Instructions for more details.

The information you provide on your application will be used to determine your qualification for this position. Be sure your application reflects all relevant work experience. Applicants must complete all sections of the application. Incomplete applications will not be considered.

Posting Details

Position Information

Link to job brochure:
Classification Title Program Outreach Specialist, Categorical
Job Category: Short-Term Temporary (non-teaching)
Job Open Date: 09/06/2017
Job Close Date:
Initial Screening Date
Position ID: NBU090617
Job Open ID: NBU090617
Position Title: Program Outreach Specialist (VETS program)(Substitute)
Location 20-Saddleback College
Department Administration (SC-024-000)
Term: Short-term
Salary Schedule Link: $30.05/hr
Pay Basis: Hourly
Pay Range: 131
% of Range:
Hours per week: 0-25
Work Schedule Monday - Friday, 8:00am - 5:00pm TBD
Receives Benefits: No
Classification Benefits:
Position-Specific Benefits:
Additional Position Information:

Additional Information

Summary Description:

This position is open until filled or withdrawn. South Orange County Community College District is seeking a pool of qualified applicants for a short-term, temporary, hourly, substitute, non-bargaining unit position, not to exceed 160 days per Fiscal Year. You will be contacted should the hiring department/division be interested in scheduling an interview with you to discuss your qualifications and skills. Please do not call the Human Resources Office regarding the status of your application. The most current status of all applications will be available for you to view on our website.

Under direction from assigned supervisory or management staff, performs a variety of highly responsible and specialized duties related to participating in the planning, development, organization, coordination, and implementation of marketing, outreach, and retention programs, services, operations, and activities to recruit, assist, and retain community college students; assists in the selection and distribution of promotional and marketing materials related to outreach; provides matriculation, assessment, and guidance to current and potential college students; and ensures compliance with District and College policies and applicable state and federal laws and regulations related to College functions including outreach and matriculation.

Distinguishing Characteristics:
Representative Duties:

The duties are typical for this classification. Incumbents may not perform all of
the listed duties and/or may be required to perform additional or different duties
from those set forth below to address business needs and changing business
practices. Please see Job Duties for details.

Knowledge of:

Principles and procedures used in community college outreach and matriculation programs and services.
Student recruitment and retention strategies and techniques.
Basic public information, public speaking, community relations, and marketing principles and practices.
Methods and techniques used in conducting promotional and information sessions for current and prospective students.
Paraprofessional guidance techniques used to assist students.
Operational characteristics, services, and activities of the functions, programs, and operations of the assigned program area.
Matriculation requirements and procedures at a community college.
Pertinent federal, state, and local laws, codes, and regulations including Title V matriculation requirements.
Transcript evaluation techniques.
Confidentiality requirements when dealing with personal and sensitive student information.
Principles, practices and procedures of fiscal, statistical, and administrative research and report preparation.
Statistical procedures and mathematical concepts.
Principles, practices, and procedures of business letter writing and report preparation.
Recordkeeping methods and procedures.
Principles and practices used to establish and maintain files and information retrieval systems.
Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Work organization principles and practices.
Interpersonal skills using tact, patience, and courtesy.
Principles and practices of providing training, work direction, and guidance to lower-level office staff and student workers.
English usage, grammar, spelling, punctuation, and vocabulary.

Ability to:

Understand the organization and operation of the assigned program area as necessary to assume assigned responsibilities.
Understand, interpret, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances.
Perform responsible and difficult specialized duties involving the use of independent judgment and personal initiative.
Participate in planning, developing, organizing, coordinating, implementing, directing, and evaluating comprehensive outreach programs to attract, enroll, orient, assist, and retain community college students.
Assist in developing, implementing, and evaluating public relations and marketing goals, objectives, policies, and procedures related to outreach.
Maintain current knowledge of student outreach, enrollment, matriculation, and retention programs for a community college.
Participate in the preparation and administration of budgets for assigned program areas.
Effectively work with faculty, staff, the general public, and the community to assess and respond to their needs.
Work effectively with others to achieve common goals including student recruitment and retention.
Analyze problems, identify alternative solutions, and project consequences of proposed actions and implement recommendations.
Recruit, select, hire, train, mentor, supervise and evaluate the performance of assigned personnel.
Collect, compile, and analyze detailed data related to assigned functions.
Prepare oral and written reports and recommendations.
Perform responsible and difficult programmatic and administrative duties involving the use of independent judgment and personal initiative.
Respond to requests and inquiries from students, staff, and the public including regarding the interpretation of matriculation procedures and policies; effectively present information in person or on the telephone to students, staff, or the public.
Implement and maintain filing and record-keeping systems.
Maintain the security of confidential materials.
Independently compose and prepare correspondence and memoranda.
Plan and organize work to meet schedules and changing deadlines.
Establish goals and timetables to meet program needs.
Work within the policies, functions, and requirements of area of assignment.
Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
Adapt to changing technologies and learn functionality of new equipment and systems.
Use correct English usage, grammar, spelling, punctuation, and vocabulary.
Demonstrate interpersonal skills while using tact, patience and courtesy.
Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.


Equivalent of Bachelor’s degree from an accredited college or university with major course work in social sciences, liberal studies, communications, education, counseling, or a closely related field.


Five years of increasingly responsible administrative and programmatic experience including three years of responsible matriculation, outreach, or other directly related work experience, preferably in an institution of higher education, including experience in a lead or supervisory capacity.

License or Certificate:

A valid California driver’s license and proof of insurability is required to drive a District or personal vehicle to other locations, such as local high schools, to conduct work.

Conditions of Employment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment:

Work is performed primarily in a standard office setting with occasional field trips, including those to local high schools and to attend meetings. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort.

Physical Demands:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

Additional Position Information:

Employment is contingent upon verification of employment history, DOJ background verification as governed under Education Code requirements, eligibility to work in the United States, and approval by the SOCCCD Board of Trustees. It is the employee’s responsibility to pay costs associated with Pre-Employment Live Scan Fingerprinting. The fee is approximately $50. Please note that all NBU positions are paid once per month. The NBU pay period runs from the 15th of one month to the 14th of the next. They are paid the month after on the 10th. Upon successful completion of the Human Resources NBU pre-employment process, NBU employment will be on an “if and as needed” basis, as determined by the District. NBU employment is at-will, and either party may terminate this working relationship at any time. NBU employees shall not have reemployment rights or recourse to petition to be reinstated. NBU employees are limited to working in a single position in one department/site. NBU employees working as Classified substitutes for vacant positions may be able to serve up to 90 calendar days while the District recruits to fill the position. NBU positions do not offer benefits or pay for holidays or time not worked. Upon hiring, Payroll requires that you present your original Social Security Card for IRS purposes. This requirement is in no way connected to completion of the I-9 form for employment eligibility purposes.

Additional Classification Information:
Position Specific Benefits:

Job Duties

Job Duties

Duties and Responsibilities

Assist management and supervisory staff as well as faculty and administrative leaders in coordinating high school outreach and other public and community relations efforts; develop and implement appropriate methods and procedures to optimize efficient and effective delivery of services to potential and enrolled students as well as in the retention of students.

Duties and Responsibilities

Perform a full range of highly responsible and specialized duties related to participating in the planning, development, organization, coordination, and implementation of the operations and activities of the assigned College’s outreach efforts; coordinate all College outreach efforts to ensure staff coverage is consistent; identify and schedule all outreach opportunities and advertising sites; maintain calendar of outreach and marketing activities related to area of assignment.

Duties and Responsibilities

Develop relationships within K-12 school districts and community entities from which to recruit potential students; ensure a favorable image of the College through organized marketing campaigns and information dissemination.

Duties and Responsibilities

Assist in the conduct of in-person and online market surveys of potential and current students; utilize information to improve outreach and matriculation programs and services.

Duties and Responsibilities

Assist Public Information and Marketing staff in establishing marketing plans related to outreach activities and services; assist Public Information and Marketing staff in coordinating marquee recruitment announcements; assist in the development and evaluation of new or improved public relations and marketing goals, objectives, policies, and procedures related to area of assignment.

Duties and Responsibilities

Conduct orientation, assessment, and advisement/guidance sessions, both on and off campus, for new and potential students to answer questions and provide information concerning the College’s expectations for both academic achievement and personal goals; participate in activities to expand and enhance the Student Ambassador Program and to support the Student Mentor Program.

Duties and Responsibilities

Perform a variety of specialized duties involved in the matriculation processing of new, continuing, and returning students; work closely with other District departments and staff to ensure smooth implementation of matriculation component activities; interpret and communicate matriculation policies, procedures, regulations and other information.

Duties and Responsibilities

Serve as key member and/or chair of outreach and marketing task forces and committees as assigned including those related to the accomplishment of marketing/outreach goals and those related to various events.

Duties and Responsibilities

Participate in the development and implementation of new and innovative outreach marketing activities, such as financial assistance workshops for parents/students and outreach by ASG members to high school leaders; coordinate high school concurrent enrollment recruitment; lead campus tours of visiting dignitaries; conduct campus tours for prospective students and their parents.

Duties and Responsibilities

Assist in the development and review of all outreach related promotional materials intended for general distribution; research, recommend, coordinate the acquisition of, and maintain an inventory of appropriate college promotional giveaways and outreach items; select, order, and secure all giveaways and oversee the storage, delivery, and use of items.

Duties and Responsibilities

Work with the graphics department to develop, produce, and maintain an inventory of a variety of marketing and promotional items such as graphic designs and artwork, logos, signs, posters, flyers, brochures, and other outreach materials.

Duties and Responsibilities

Respond to outreach and matriculation requests for information; serve as a campus matriculation policy resource and liaison, as directed.

Duties and Responsibilities

Make oral presentations to students, parents, counselors, and professional colleagues at various gatherings; conduct workshops to provide specialized information regarding assigned outreach programs and related student services.

Duties and Responsibilities

Provide basic educational advisement to K-12 students, community members and potential new college students.

Duties and Responsibilities

Work with the College webmaster to provide outreach, recruitment, and guidance updates and enhance the College website.

Duties and Responsibilities

Assist with recruitment, hiring, training, scheduling, assigning, supervising, mentoring, evaluating, and coordinating the work of part-time outreach staff and a core of Student Ambassadors; ensure professional staff coverage for planned outreach events.

Duties and Responsibilities

Provide training to EOPS, Financial Aid, Student Ambassadors, Student Mentors, and Counseling outreach staff in the college application and matriculation process.

Duties and Responsibilities

Communicate with District and College administrators and support personnel, representatives of state and federal agencies, educational institutions, social service organizations, counselors, and others as directed to coordinate programs and activities.

Duties and Responsibilities

Prepare, maintain, collect, compile, and maintain statistical information and other data related to outreach services provided to potential and enrolled students and the number of students served; review and certify the accuracy of data concerning program participation; analyze and evaluate data, identify trends, and develop recommendations for improved services and outcomes.

Duties and Responsibilities

Participate in the development and implementation of an outreach tracking program; prepare statistics and monthly reports of outreach activities.

Duties and Responsibilities

Assist in the preparation of data related to matriculation, outreach and advisement costs; prepare recommendations and justifications regarding budget requests; authorize expenditures according to District policies and applicable regulations; serve as liaison with ASG, EOPS, and Financial Aid to ensure the most efficient use of BFAP and ASG funds for outreach and marketing programs and services.

Duties and Responsibilities

Perform related duties as required.

Documents Needed for Applying

Required Documents
Optional Documents
  1. Resume / CV
  2. Cover Letter
  3. Other Doc

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. Have you obtained education equivalent to a Bachelor’s degree from an accredited college or university with major course work in social sciences, liberal studies, communications, education, counseling, or a closely related field?
    • Yes
    • No
  2. Do you have five years of increasingly responsible administrative and programmatic experience including three years of responsible matriculation, outreach, or other directly related work experience, preferably in an institution of higher education, including experience in a lead or supervisory capacity?

    (Open Ended Question)

  3. Describe your work experience and list the length of time in each job relevant to this position.

    (Open Ended Question)

  4. If selected for an interview, will you be able to provide verification of your education and employment related to this posting?
    • Yes
    • No