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Dispatcher/Records (Substitute)

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Posting Details

Position Information

Link to job brochure:
Classification Title Dispatcher/Records
Job Category: Short-Term Temporary (non-teaching)
Job Open Date: 07/01/2016
Job Close Date:
Initial Screening Date
Position ID: NBU327
Job Open ID: NBU327
Position Title: Dispatcher/Records (Substitute)
Location 40-Saddleback/IVC
Department Administration (SC-034-000)
Term: Temporary
Salary Schedule Link:
Pay Basis: Hourly
Pay Range: $21.70/hr eff. 07/01/16
% of Range:
Hours per week: Varies as needed.
Work Schedule Varies as needed.
Receives Benefits: No
Classification Benefits:
Position-Specific Benefits:
Additional Position Information:

Additional Information

Summary Description:

The District’s goal as an academic community is to sustain a working environment that is welcoming to all, fosters and celebrates diversity, and promotes and rewards excellence. An exemplary academic community promotes an inclusive environment that best prepares our faculty, staff and students to live, work, and contribute to a global society.

This position is a short-term, hourly, non-bargaining unit position, not to exceed 160 days per Fiscal Year. You will be contacted should the hiring department/division be interested in scheduling an interview with you to discuss your qualifications and skills. Please do not call the Human Resources Office regarding the status of your application. The most current status of all applications will be available for you to view on our website. This position is open until filled or withdrawn.

Under general supervision from the Chief of Police or designee, performs radio dispatch for police, parking services, and other public safety personnel; dispatches police units and communicates with other emergency service agencies as appropriate in support of the police department at an assigned campus; performs a wide variety of specialized clerical duties involved in the preparation, retention, maintenance, distribution, and release of criminal records and materials related to public safety activities in accordance with the California Law Enforcement Telecommunication Systems (CLETS); manages and coordinates service, training, and maintenance of the Live Scan fingerprint system; and provides a variety of information and assistance to students, faculty, staff, and the general public relative to assigned area of responsibility in person and over the telephone.

Distinguishing Characteristics:

Positions at this level are distinguished from other classes within the series by the level of responsibility assumed and the complexity of duties assigned. Incumbent is expected to complete both Dispatch and Records training through POST and maintain current knowledge by attending regular POST continued training. Regular ongoing duties include performing the full range of Dispatcher duties and, in addition, specialized functions related to the computerized and non-computerized law enforcement records management systems including preparation, retention, maintenance, distribution, and release of criminal records and materials related to public safety activities in accordance with the California Law Enforcement Telecommunication Systems (CLETS).

Representative Duties:

The duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Please see Job Duties for details.

Knowledge of:

Technical aspects of field of specialty. Principles and procedures of public safety dispatching including operation of computer aided dispatch software applications. Emergency procedures and proper radio communication procedures and rules. Operations, services, and activities of a law enforcement records management program. CLETS/NCIC.
Principles and practices of police records retention and disposition.
Principles and practices of Uniform Crime Reporting.
Pertinent federal, state, and local codes, laws, and regulations including applicable laws governing the retention and dissemination of police reports and records.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Basic principles of business letter writing and basic report preparation.
Principles and practices used to establish and maintain files and information retrieval systems.
Principles, practices, and procedures of basic fiscal, statistical, and administrative record keeping.
Basic principles and techniques used in public relations including methods and techniques of proper receptionist and telephone etiquette. Interpersonal skills using tact, patience and courtesy.
Basic mathematical concepts.
Work organization principles and practices. English usage, grammar, spelling, punctuation, and vocabulary.

Ability to:

Read passages and listen to orally-imparted information and retrieve facts, draw conclusions, and derive meaning.
Use language to convey information clearly in writing.
Apply general rules to specific problems to attain logical answers.
Correctly follow a given rule or set of rules to arrange things or actions in a certain order.
Mentally store and retrieve facts, details, and other information.
Quickly and accurately compare letters and numbers presented orally on a form; shift back and forth between two or more sources of information, both written and orally-imparted, in performing a set of tasks.
Learn and understand the organization and operation of the assigned program area as necessary to assume assigned responsibilities. Learn, understand, interpret, and apply policies and procedures according to the Rules and Regulations Manual.
Learn geographic features and streets of the campus.
Perform a variety of office support and clerical duties and activities of a general and specialized nature for assigned campus police office.
Interpret changes in Federal Communications Commission rules and regulations.
Understand, interpret, and apply general radio dispatch, police records, administrative, and office policies and procedures.
Interpret and apply various state laws regulating the control and release of criminal records.
Interpret changes in policies, codes, regulations, and laws governing communications, use and confidentiality of police records, and property and evidence control.
Manage the retention and distribution of criminal reports.
Receive and appropriately respond to calls for emergency service.
Effectively communicate with and elicit information from, upset and irate callers. Operate radio communications equipment to dispatch, support, and maintain contact with campus police officers and other field personnel.
Respond appropriately to the needs, requests, and inquiries from students, staff, faculty, or the public; effectively present information in person, on the telephone, or via radio. Remain calm and efficient in emergency situations.
Exercise good judgment and maintain confidentiality regarding critical and sensitive information, records and reports. Use sound judgment in recognizing scope of authority.
Type or enter data at a speed necessary for successful job performance.
Compile and organize data and information. Maintain filing systems.
Exercise good judgment in maintaining information, records, and reports.
Plan and organize work to meet schedules and changing deadlines.
Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
Adapt to changing technologies and learn functionality of new equipment and systems.
Perform customer and community service with a calm professional demeanor while under stress.
Accurately evaluate information and situations, and make appropriate decision in routine, non-routine, and emergency situations.
Read maps and floor plans to provide directions to officers in the field.
Accurately interpret written policies, follow oral and written instructions, and transfer information.
Provide clear and concise verbal directions quickly and accurately.
Present and summarize information in a variety of written formats, using clear and concise language.
Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
Work with and exhibit sensitivity to, and understanding of, the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.


Equivalent to the completion of the twelfth grade supplemented by specialized course work related to assignment. College level course work in criminal justice, records management, or other related program area is desirable.


Two years of general clerical experience involving extensive public contact including some prior experience in a dispatch center, parking and traffic control, radio communications, or in public relations.

License or Certificate:

A valid California driver’s license and proof of insurability may be required for some positions to drive a District or personal vehicle to attend meetings or pick up/deliver documents or other materials.
Completion of a POST Dispatcher course within one year of employment.
Completion of POST Records course within one year of employment.
Must satisfactorily complete on-going Continuing Professional Training requirements set by POST.
Ability to obtain current First Aid and CPR certification.

Conditions of Employment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment:

Work is performed primarily in a campus police office setting. Duties are typically performed at a desk or computer terminal, subject to noise from office equipment operation, frequent interruptions and contact in person and on the telephone with students, staff, and others. At least minimal environmental controls are in place to assure health and comfort.

Physical Demands:

Primary functions require sufficient physical ability and mobility to work in an office setting; to sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and may occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction.

Additional Position Information:

Employment is contingent upon verification of employment history, DOJ background verification as governed under Education Code requirements, eligibility to work in the United States, and approval by the SOCCCD Board of Trustees. It is the employee’s responsibility to pay costs associated with Pre-Employment Live Scan Fingerprinting. The fee is approximately $50. Please note that all NBU positions are paid once per month. The NBU pay period runs from the 15th of one month to the 14th of the next. They are paid the month after on the 10th. Upon successful completion of the Human Resources NBU pre-employment process, NBU employment will be on an “if and as needed” basis, as determined by the District. NBU employment is at-will, and either party may terminate this working relationship at any time. NBU employees shall not have reemployment rights or recourse to petition to be reinstated. NBU employees are limited to working in a single position in one department/site. NBU employees working as Classified substitutes for vacant positions may be able to serve up to 90 calendar days while the District recruits to fill the position. NBU positions do not offer benefits or pay for holidays or time not worked. Upon hiring, Payroll requires that you present your original Social Security Card for IRS purposes. This requirement is in no way connected to completion of the I-9 form for employment eligibility purposes.

Additional Classification Information:

Must pass the POST Entry-Level Dispatcher Selection Test Battery (written exam) or alternative job-related tests of these abilities.
Must submit to a thorough background investigation pursuant to standards established by the Commission for POST.
Must undergo a medical examination as required by the Commission for POST.

Position Specific Benefits:

Job Duties

Job Duties

Documents Needed for Applying

Required Documents
Optional Documents
  1. Resume / CV
  2. Cover Letter
  3. Other Doc

Supplemental Questions

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